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Job Details

Job Details

Job Information

Job Title:
Service Account Manager
Country:
Saudi Arabia
City:
Riyadh
Job Role:
Technology/IT
Company Industry:
Healthcare, other
Employment Status:
Full Time
Employment Type:
Contract Based
No Of Vacancies:
3
Job Post Date:
September 19, 2019
Job Expiry Date:
February 12, 2020

Job Description

Principal Responsibilities:

 

  • Manage day to day activities post implementation.
  • Customer’s primary point of contact within GE, for all Service related issues, act as first escalation point.

 

  • Maintain adequate knowledge of GE solutions and services.

 

  • Apply standard management method using ITIL for services transitions and operations.

 

  • Manage defined Service Level Agreement (SLA) for the post-delivery support.

 

  • Deliver periodical status reports on service operation and enhancement progress.

 

  • Incident & Change Management.
  •  

Key Performance Evaluation Criteria:

 

  1. Meet the SLA.
  2. Customer Satisfaction “CSAT”.
  3. Volume of incidents.

 

Job Skills:

    Principal Responsibilities:

     

    • Manage day to day activities post implementation.
    • Customer’s primary point of contact within GE, for all Service related issues, act as first escalation point.

     

    • Maintain adequate knowledge of GE solutions and services.

     

    • Apply standard management method using ITIL for services transitions and operations.

     

    • Manage defined Service Level Agreement (SLA) for the post-delivery support.

     

    • Deliver periodical status reports on service operation and enhancement progress.

     

    • Incident & Change Management.
    •  

    Key Performance Evaluation Criteria:

     

    1. Meet the SLA.
    2. Customer Satisfaction “CSAT”.
    3. Volume of incidents.

     

Candidate Requirement

Experience

Career Level:
Mid Career
Experience:
15 Years


Education

Degree:
Bachelor's Degree / Higher Diploma


Personal Information

Gender:
Male
Age:
45 Years
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